{"id":10776,"date":"2022-12-22T14:11:15","date_gmt":"2022-12-22T13:11:15","guid":{"rendered":"https:\/\/www.brusselsfamily.be\/?page_id=10776"},"modified":"2024-05-13T14:26:33","modified_gmt":"2024-05-13T13:26:33","slug":"plainte","status":"publish","type":"page","link":"https:\/\/staging.brusselsfamily.be\/nl\/plainte\/","title":{"rendered":"Klacht"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row el_id=&#8221;second-section&#8221; css=&#8221;.vc_custom_1492616336786{margin-top: 40px !important;}&#8221;][vc_column el_class=&#8221;read-sec&#8221;][vc_row_inner][vc_column_inner el_class=&#8221;container&#8221; width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text el_class=&#8221;content-sec&#8221;]<\/p>\n<h3><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Klachten over gezinsbijslag<\/span><\/span><\/h3>\n<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Door de zesde staatshervorming is de kinderbijslag overgeheveld naar de gewesten en wordt de bevoegdheid uitgeoefend door de gemeenschappen. <\/span><span style=\"vertical-align: inherit;\">De kinderbijslag wordt beheerd door de vier deelentiteiten: Vlaanderen, Walloni\u00eb, Brussel en de Duitstalige Gemeenschap. <\/span><span style=\"vertical-align: inherit;\">Elke entiteit heeft een regeling uitgewerkt die aangepast is aan de specifieke behoeften van haar inwoners.<\/span><\/span><\/p>\n<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">In het Brussels Hoofdstedelijk Gewest is Iriscare de nieuwe bicommunautaire instelling van openbaar nut die belast is met de invoering en het beheer van de nieuwe Brusselse kinderbijslagregeling. <\/span><span style=\"vertical-align: inherit;\">Binnen die instelling kan de dienst Bemiddeling u helpen als u zich in een van de volgende situaties bevindt:<\/span><\/span><\/p>\n<ul>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">U hebt een algemene of specifieke vraag om informatie over uw dossier.<\/span><\/span><\/li>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">U begrijpt de informatie niet die u uw kinderbijslaginstelling u meegaf.<\/span><\/span><\/li>\n<li><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">U begrijpt een beslissing van uw kinderbijslaginstelling niet of u bent het er niet mee eens.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Deze vragen kunt u per e-mail richten aan bemiddeling@iriscare.brussels of per post aan Iriscare, dienst Bemiddeling, Belliardstraat 71 bus 2, 1040 Brussel. <\/span><span style=\"vertical-align: inherit;\">Als u het niet eens bent met een beslissing van uw kinderbijslaginstelling of als u van mening bent dat de dienstverlening van uw kinderbijslaginstelling is tekortgeschoten, kunt u per e-mail een klacht Indienen op het adres klachten@iriscare.brussels of per post op het adres Iriscare, klachtendienst, Belliardstraat 71 bus 2, 1040 Brussel.<\/span><\/span><\/p>\n<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Iriscare zal uw klacht bekijken en kan \u2013 na onderzoek van uw kinderbijslagdossier \u2013 op basis van de geldende wetteksten u ofwel informatie verstrekken en de beslissing van uw kinderbijslaginstelling bevestigen, ofwel de betwiste beslissing opnieuw laten onderzoeken. <\/span><span style=\"vertical-align: inherit;\">U kunt op elk moment beroep aantekenen bij de Arbeidsrechtbank van Brussel, zelfs wanneer u een klacht hebt openstaan. <\/span><span style=\"vertical-align: inherit;\">De termijn voor het aantekenen van beroep wordt niet opgeschort tijdens het onderzoek van uw klacht.<\/span><\/span><\/p>\n<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Meer informatie vindt u op https:\/\/www.iriscare.brussels\/nl\/klachten\/.<\/span><\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row el_id=&#8221;second-section&#8221; css=&#8221;.vc_custom_1492616336786{margin-top: 40px !important;}&#8221;][vc_column el_class=&#8221;read-sec&#8221;][vc_row_inner][vc_column_inner el_class=&#8221;container&#8221; width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text el_class=&#8221;content-sec&#8221;] Klachten over gezinsbijslag Door de zesde staatshervorming is de kinderbijslag overgeheveld naar de gewesten en wordt de bevoegdheid uitgeoefend door de gemeenschappen. De kinderbijslag wordt beheerd door de vier deelentiteiten: Vlaanderen, Walloni\u00eb, Brussel en de Duitstalige Gemeenschap. 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